How can we help?

Open the app and sign in with your phone number and the OTP sent to it. The DHOOP app is currently available for Android only; iPhone users can book by calling or messaging us on WhatsApp.

The DHOOP app shows your upcoming and past bookings in one place. You can follow a booking as it moves from confirmed, to a professional on the way, to work in progress.

You pay securely in the DHOOP app through our payment partner, Razorpay, with pricing confirmed before the visit. DHOOP's platform fee applies to labour and visit charges, never to materials or parts. For repair and inspection-based services, a fixed visit fee applies for the worker's visit — the Cancellation & Refund Policy explains when it is refundable.

You can cancel a booking directly in the DHOOP app, from your booking screen. Whether a refund is due, and how much, depends on how far the booking has progressed when you cancel, and in most cases the app shows you the exact refund amount before you confirm. The full rules, including those for discounted bookings, are in our Cancellation & Refund Policy.

Refunds are issued to your original payment method through Razorpay. Once initiated, a refund is typically credited within 5–7 business days, depending on your bank or card issuer, and you are notified in the app when a refund is initiated. Some refunds, including those handled by our support team, are processed manually after review and can take a little longer to appear.

Upcoming bookings can be rescheduled or cancelled from the booking screen in the DHOOP app. If you need help changing a booking, contact us by phone, WhatsApp or email.

Contact DHOOP support by phone, WhatsApp or email and tell us which booking your concern is about. Service-quality issues, technical errors and duplicate charges can be reviewed by our team, as described in the Cancellation & Refund Policy.

Submit a request through the official DHOOP account deletion request form, linked from our Delete Account page. Once your request is verified, your account is deactivated for 7 days before deletion is completed.

Every worker's documents, skills and background are checked before they can take bookings. Workers provide identity and tax details — such as legal name, address, PAN number, the last four digits of their Aadhaar number, and GST registration details where applicable — and upload verification documents such as ID or address proof. Our Privacy Policy explains how this information is used and protected.

The DHOOP app notifies you about jobs near you that match the skills on your profile. Review the job details and locality, then accept the work that fits your schedule. Accepted jobs and what is coming up next are tracked in the app.

Keep your skills, verification documents and availability up to date in the DHOOP app so the right jobs reach you.

A job counts as started once it is confirmed by the start verification with the customer. While a job is active, your location and job progress are shared with that customer. If something goes wrong during a job, contact DHOOP support.

You can see what you have earned in the DHOOP app. Payouts are processed through our payment partner, Razorpay, to the bank account details you provide, which are stored in encrypted form. For a question about a specific payout, contact DHOOP support.

Contact DHOOP support by phone, WhatsApp or email — the same channels serve customers and service workers. Our team is available Tue – Sun, 9:00 AM – 5:00 PM.