Delete Your DHOOP Account
If you no longer wish to use DHOOP, you can submit a request to delete your account and associated personal data. Once your request is verified, your account is deactivated for 7 days before deletion is completed.
How account deletion works
Submit your request
Complete the official DHOOP account deletion request form using the details associated with your DHOOP account.
Account verification
Our operations team verifies the request against the account information you provide, so that no account is deleted on someone else's behalf. They will contact you if anything further is needed.
7-day deactivation period
Once your request is verified, your account is deactivated and you will not be able to use DHOOP or book any services for 7 days. If you change your mind during this period, contact DHOOP support and we can stop the deletion.
Deletion processing
After 7 days, our operations team completes the deletion. Deletion is never completed sooner than 7 days after your request, and once completed it cannot be reversed.
Important information
During the 7-day deactivation period your account cannot be used to book or manage services. You can cancel at any time during those 7 days. If you requested deletion in the app, just log in again and choose to cancel. If you requested it using this form, contact us on the details below. Once the period has ended and deletion is complete, it cannot be undone.
Some information may need to be retained where required for legal, regulatory, tax, transaction, fraud-prevention, or other legitimate purposes. Any information retained for these purposes will be handled in accordance with the DHOOP Privacy Policy.
View Privacy PolicyNeed help?
If you have questions about your account deletion request, contact DHOOP support.